Privacy and Data Protection Policy
At Akko Car Rental, we are committed to maintaining the highest level of customer satisfaction while ensuring the protection of your personal data. This document explains how the personal data we collect is processed and protected when using our services. In compliance with the Personal Data Protection Law (KVKK), we aim to ensure that you are informed about how we collect, use, and store your data.
1. Method of Personal Data Collection and Legal Grounds
In order to provide our services to our customers, we collect personal data through various channels. This data may be directly provided by you or may be collected automatically through our systems when you use our services.
The legal grounds for processing your personal data include fulfilling contract obligations, meeting legal requirements, protecting our legitimate interests, and your explicit consent.
2. Personal Data Collected
As Akko Car Rental, we may collect the following personal data:
- Identity Information: Name, surname, Turkish ID number, passport information.
- Contact Information: Phone number, email address, residential address.
- Driver Information: Driver's license details (type of license, validity period, serial number, etc.).
- Payment Information: Credit card details, billing information.
- Car Rental Information: Rental period, car type, pick-up and drop-off information.
- Travel Data: Travel information related to the vehicles used during the rental, GPS data.
3. Purposes for Using Personal Data
We may use the personal data we collect for the following purposes:
- Fulfillment of the rental agreement and addressing customer requests.
- Billing and processing payment transactions.
- Providing customer support services and evaluating complaints.
- Fulfillment of legal obligations.
- Marketing activities, campaign and promotion announcements (with your consent).
- Surveys and customer satisfaction assessments.
4. Sharing of Personal Data
Your personal data may be shared with certain third parties only for legal obligations and contractual requirements. These third parties may include:
- Authorized public institutions and official authorities (in accordance with legal obligations).
- Business partners necessary for providing car rental services (insurance companies, payment service providers, etc.).
- Technical support companies providing services for ensuring data security.
Your data will only be shared with the aforementioned parties to the extent necessary and within the legal framework.
5. Data Storage
Your personal data is stored for the purpose of providing our services and fulfilling our legal obligations. The retention period of your data may vary depending on the termination of the contract, legal storage obligations, or customer requests.
6. Data Protection
We implement technical and administrative measures to ensure the security of your data. These measures are designed to protect against unauthorized access, data loss, data breaches, and other security risks.
7. Data Destruction
When the purpose of processing your personal data no longer exists or when the legal retention period ends, your data will be destroyed in accordance with applicable regulations.
8. Your Rights as a Data Subject
Under the KVKK, data subjects have the following rights:
- To learn whether your personal data is being processed.
- To inquire about the purpose of processing your personal data and whether it is used in accordance with its purpose.
- To request correction or deletion of your personal data.
- To object to the processing of your personal data and request its portability.
- To request restriction of the processing of your personal data.
You can exercise these rights by contacting us.
9. Contact Information
For any questions, requests, or complaints regarding the processing of your personal data, please contact us via the following communication channels:
Akko Car Rental Contact Information
Email: info@akkocarrental.com
Phone: 444 2 721
10. Privacy Policy Updates
This privacy policy may be updated from time to time. Changes to the policy will be effective as of the date they are published on this page. When a new version is released, we will notify our customers.